ANSWERS TO COMMON QUESTIONS
We are proud to say we have two convenient locations- in Columbus, Ohio and Cleveland, Ohio. Their addresses are listed below.
- 3865 West Broad St. Suite 200, Columbus, OH 43228
- 4500 Grove Ave, Lorain, OH 44055
Our office ours are M-F 9 AM – 5 PM. We are closed Saturdays and Sundays.
First time renting an RV? Don’t worry- it is just like renting a car. First, select which RV or trailer you would like to rent and for what dates (you can see an availability calendar on the specific unit’s webpage). Then, you can either book it directly from our website, or give us a call and we can help you over the phone. Our phone numbers are 844-357-1879 (Columbus) and 440- 282-5600 (Cleveland).
Yes. Our trailer models are selected for their great features, including towing stability and maneuverability. Our Road Adventures by Mark Wahlberg™ team will review trailering procedures and towing tips with you before you confidently embark on your journey.
- You’ll need a driver’s license – one that is current through the rental period. If others will be driving, they must be added to the contract and present their driver’s licenses, too.
- A major credit card with appropriate credit limit.
- You don’t have to be an AAA member. But if you are a member, bring your AAA card with you at pickup time to receive any AAA discounts.
- If you are not a U.S. citizen, please bring your passport and International Drivers Permit.
You must be at least 25 years of age to rent. Any additional drivers must also be 25 years or older.
When you are ready to secure your reservation, 20% of the rental fee or $250 (whichever is greater) is collected. When you pick up the rental, the remaining balance plus a security deposit is collected. The security deposit is held for damages, and returned after the trip is complete. The security deposit matches the deductible for the vehicle, and can range from $500 to $1500.
We schedule pick up appointments roughly 1 week prior to your rental, on Tuesday- Friday between 10am and 3pm. We are very strict on our pick up appointment times, as we often schedule back to back appointments throughout the day. Please allow 1 hour for the pick up appointment.
On weekdays, you must return the RV by 3pm. On weekends, you must return the RV by dark. You will be charged 1.5x the daily rental rate for each subsequent day that it is tardy.
If you choose to leave your vehicle, it is at your own risk.
You will receive a full orientation of the RV or travel trailer, including client’s maintenance use and responsibility. Orientation consists of a personal instructional walk around by a Road Adventures by Mark Wahlberg™ team member.
We highly recommend viewing our compilation of how-to videos on our website prior to your pick-up appointment.
Dogs are allowed in our rental units; cats are not. There is no charge to bring your dog; however, a cleaning fee may be applied at return if the rental unit is brought back in an unclean condition because of the dog.
Yes. Make sure the tanks are reading empty before you return the unit. If you are unable to do so, a $100.00 dumping fee will be charged for this service.
Yes, we have a 3 night minimum.
There is no mileage fee on travel trailers. For our RV’s, we include 1000 miles for free per week; we charge .55 per mile thereafter.
Rental prices do not include insurance, taxes, or a hitch rental. We also charge administrative fee. More charges may be applied if rental unit is not returned in the same condition as when it left- for example: dumping, excessive cleaning fee, or damages.
We do not. However, please be advised that the Generator is a luxury option and is susceptible to service interruption and it considered not reliable, therefore no credits or refunds will be made for the usability of the generator.
You only need a state issued, valid driver’s license.
You remain responsible for the RV until your rental is complete. Also, you will be still charged the full reservation.
Renter may cancel his/her Rental Agreement in its entirety by giving written notice to Owner no later than 30 calendar days prior to Departure. If Owner receives such notice timely, Owner will make a full refund of Renter’s Reservation Deposit, less $15.00 cancellation fee. Renter may cancel this Rental Agreement in its entirety by giving written notice to Vehicle Owner no later than two weeks (14 calendar days) prior to Departure by forfeiting the Reservation Deposit. Renter’s cancellation less than two weeks (14 calendar days) prior to Departure will result in forfeiture of the entire Reservation Deposit and Rental amount.
Insurance does not allow travel into Mexico. You may travel anywhere within the continental United States and Canada.
No. We currently do not allow towing cars and boats behind our travel trailers and RVs.
No. We don’t have car seats and cribs available for renters.
If the fresh water tank is filled with potable drinking water from a fresh water hose, then yes.
Road Adventures by Mark Wahlberg™ is not responsible for any lost or stolen items during your rental. However, we will try and make every attempt to help locate your lost item. You can let us know by calling 844-357-1879 (Columbus) and 440- 282-5600 (Cleveland).
We do rent our campers year round. However, during the winter months the units are winterized due to the weather. If you are traveling to an area with above freezing temperatures, we may dewinterize the unit.
Ready to get started?