FAQ

ANSWERS TO COMMON QUESTIONS

Our address is 3865 West Broad Street, Suite 200, Columbus, Ohio 43228. Please park at the West end of the Mark Wahlberg Airstream & RV building. Our office is located inside the door, to the left.

Our office ours are M-F 9 AM – 5 PM, Saturdays by appointment, closed Sundays.

First time renting an RV? Don’t worry- it is just like renting a car. First, select which RV or trailer you would like to rent and for what dates (you can see an availability calendar on the specific unit’s webpage). Then, you can either book it directly from our website, or give us a call and we can help you over the phone. Our phone number is 844-357-1879.

Yes. Our trailer models are selected for their great features, including towing stability and maneuverability. Our Road Adventures team will review trailering procedures and towing tips with you before you confidently embark on your journey.

Yes. We offer a great GMC tow vehicle to choose from – a Yukon SUV! Our vehicle rental is designed for trailering, with the power and handling features to help you make your special trip. Ask us about our packages that include trailer and tow vehicle.

Outdoor Items: Fresh Water Hose, Sewer Hose, 30 Amp Electrical Landline Outdoor Items (trailers only): 5 Stackers, 2 Wheel Chocks, Stabilizer Crank Handle

You will need a 7 way plug on your vehicle to be able to tow our trailers. In addition, you will need to ensure your 7 way plug has a proper 12 volt power source to it in order to power the electric braking system. Please see our “Know Before You Go” page on our website for more information.

  • You’ll need a driver’s license – one that is current through the rental period. If others will be driving, they must be added to the contract and present their driver’s licenses, too.
  • A major credit card with appropriate credit limit.
  • You don’t have to be an AAA member. But if you are a member, bring your AAA card with you at pickup time to receive any AAA discounts.
  • If you are not a U.S. citizen, please bring your passport and International Drivers Permit.

You must be at least 25 years of age to rent. Any additional drivers must also be 25 years or older.

The renter has to be present at the pick up appointment to sign the rental agreement. Also, any additional drivers must be present at the pick up appointment to sign paperwork.

When you are ready to secure your reservation, 20% of the rental fee or $250 (whichever is greater) is collected. When you pick up the rental, the remaining balance plus a security deposit is collected. The security deposit is held for damages, and returned after the trip is complete.

We schedule pick up appointments roughly 1 week prior to your rental. We are very strict on our pick up appointment times, as we often schedule back to back appointments throughout the day. Please allow 1 hour for pick up procedures. The days/times are as follows: Monday: between 2pm and 3pm; Tuesday through Friday: between 10am and 3pm; Saturdays: By appointment only.

On weekdays, you must return the RV by 3pm. On weekends, you must return the RV by dark. You will be charged 1.5x the daily rental rate for each subsequent day that it is tardy.

If you choose to leave your vehicle, it is at your own risk.

You will receive a full orientation of the RV or travel trailer, including client’s maintenance use and responsibility. Orientation consists of a personal instructional walk around by a Road Adventures team member.

Dogs are allowed in our rental units; cats are not. There is no charge to bring your dog; however, a cleaning fee may be applied at return if the rental unit is brought back in an unclean condition because of the dog.

Yes. Make sure the tanks are reading empty before you return the unit. If you are unable to do so, a $100.00 dumping fee will be charged for this service.

Yes, we have a 3 night minimum.

There is no mileage fee on travel trailers. For our RV’s, we include 1000 miles for free per week; we charge .55 per mile thereafter.

Rental Prices do not include insurance, taxes, or a hitch rental. We also charge administrative fee. More charges may be applied if rental unit is not returned in the same condition as when it left- for example: dumping, excessive cleaning fee, or damages.

We do not. However, please be advised that the Generator is a luxury option and is susceptible to service interruption and it considered not reliable, therefore no credits or refunds will be made for the usability of the generator.

You only need a state issued, valid driver’s license.

You remain responsible for the RV until your rental is complete. Also, you will be still charged the full reservation.

On a case by case, if inventory is available.

Renter may cancel this Rental Agreement in its entirety by giving written notice to Owner no later than 30 calendar days prior to Departure. If Owner receives such notice timely, Owner will make a full refund of Renter’s Reservation Deposit, less $15.00 cancellation fee. Renter may cancel this Rental Agreement in its entirety by giving written notice to Vehicle Owner no later than two weeks (14 calendar days) prior to Departure by forfeiting the Reservation Deposit. Renter’s cancellation less than two weeks (14 calendar days) prior to Departure will result in forfeiture of the entire Security Deposit and Rental amount.

Insurance does not allow travel into Mexico. You may travel anywhere within the continental United States and Canada.

No. We currently do not allow towing cars and boats behind our travel trailers and RVs. 

No. We don’t have car seats and cribs available for renters.

If the fresh water tank is filled with potable drinking water from a fresh water hose, then yes.

Roadside assistance via CoachNet may be purchased by all of our RV travelers.

Inventory is always subject to change, but in case a particular unit is unavailable, a replacement will be provided.

Yes, you will be emailed a copy of your rental agreement as an email attachment at time of booking.

Road Adventures is not responsible for any lost or stolen items during your rental. However, we will try and make every attempt to help locate your lost item. You can let us know by calling 844-357-1879.

Road Adventures rental fleet is updated at the end of the rental season. On selected models, the rental units are available for purchase and 50% of the rental fee up to $500 will be credited as down payment on the purchase of a unit.

Road Adventures rental fleet is updated at the end of the rental season. On selected models, the rental units are available for purchase and 50% of the rental fee up to $500 will be credited as down payment on the purchase of a unit.

We do rent our campers year round. However, during the winter months the units are winterized due to the weather. If you are traveling to an area with above freezing temperatures, we can dewinterize the unit.

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